Frequently Asked Questions
Find answers to common questions
Orders & Payment
How do I place an order?
Simply browse our products, add items to cart, and proceed to checkout. We accept bKash, Nagad, and card payments.
What payment methods do you accept?
We accept bKash, Nagad, credit/debit cards, and cash on delivery.
Can I cancel my order?
Yes, you can cancel within 1 hour of placing the order. Contact our support team immediately.
Is cash on delivery available?
Yes, COD is available for orders under ৳5,000 with a small fee.
Shipping & Delivery
How long does delivery take?
Inside Dhaka: 1-2 days. Outside Dhaka: 3-5 days.
Do you offer free shipping?
Yes! Free shipping on orders over ৳1,000.
How can I track my order?
You'll receive a tracking link via SMS and email once your order ships.
What if I'm not home during delivery?
Our courier will call you. You can reschedule or pick up from the nearest hub.
Returns & Refunds
What is your return policy?
7-day return policy for unused items with tags attached.
How do I return an item?
Contact support, get a return code, and send the item back. We'll refund once received.
When will I get my refund?
Refunds are processed within 7-10 business days after we receive the returned item.
Can I exchange an item?
Yes! Exchanges are available for size/color within 7 days.
Products
Are your products authentic?
Yes, all our products are 100% authentic and quality-checked.
How do I know my size?
Check our size guide for detailed measurements.
Do you restock sold-out items?
Popular items are usually restocked. Sign up for notifications!
Can I see products in person?
Currently we're online-only, but we offer hassle-free returns.