Returns & Refunds
Hassle-free returns within 7 days
7-Day Return Guarantee
We want you to be completely satisfied with your purchase. If you're not happy, return it within 7 days for a full refund or exchange.
7 Days
From delivery date
Unused Items
With original tags
Full Refund
Within 7-10 days
What Can Be Returned?
Eligible for Return
- ✓ Unused items with original tags attached
- ✓ Items in original packaging
- ✓ Wrong size or color received
- ✓ Defective or damaged items
- ✓ Wrong item delivered
Not Eligible for Return
- ✗ Used or worn items
- ✗ Items without tags
- ✗ Underwear and intimate apparel
- ✗ Sale items (unless defective)
- ✗ Personalized or custom items
How to Return an Item
Contact Us
Email us at returns@alaynbd.com or call +880 1700-000000
Provide your order number and reason for return
Get Return Code
We'll send you a return authorization code within 24 hours
Write this code on the package before sending
Pack & Ship
Pack the item securely with tags attached
Use our courier or your preferred shipping method
Get Refund
Once we receive and inspect the item, we'll process your refund
Refunds issued within 7-10 business days
Refund Methods
Mobile Banking
bKash / Nagad refund within 3-5 days
Card Refund
Bank card refund within 7-10 days
Exchange
Instant exchange for different size/color
Return Shipping Costs
FREE Return Shipping
If the item is defective, damaged, or we sent the wrong item
Customer Pays Shipping
If you changed your mind or ordered the wrong size/color (approximately ৳60-120)
Returns FAQ
How long does the refund take?
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Can I exchange for a different product?
Exchanges are only available for the same product in different size or color. For different products, please return and place a new order.
What if I received a defective item?
Contact us immediately with photos. We'll arrange free pickup and send a replacement or full refund including shipping costs.
Can I return after 7 days?
Unfortunately, we cannot accept returns after 7 days unless the item is defective.
Need Help with a Return?
Our customer service team is ready to assist you
Contact Support