Frequently Asked Questions

Browse our products, add your chosen items to your cart, then go to checkout to review your order and payment options.

Cash on delivery for ready-stock orders. For imported pre-orders, support tells you the advance amount and how to pay by phone.

For ready-stock orders, contact support within 1 hour to request cancellation. For pre-orders, the advance is not refundable for a change of mind once confirmed and sourcing begins. See the pre-order terms on Returns & Refunds; rights for seller error, defects and non-delivery remain unchanged.

Yes, for ready-stock orders. Imported pre-orders need an advance, confirmed by support before sourcing. No payment is needed to submit the request.

Ready-stock delivery estimates are 1-2 business days inside Dhaka and 3-5 business days outside Dhaka. Imported pre-orders have a separate estimate confirmed before advance payment.

There is currently no free delivery offer. Standard delivery charges apply.

Open Track Order and enter your order number and phone number.

The courier calls you before delivery. Keep your phone on so you can arrange a time.

Eligible unused items with tags attached can be returned within 7 days. See our Returns & Refunds page for exclusions.

Contact us with your order number. We book a Pathao pickup from your address and refund after we receive and check the item.

Refunds are processed within 7-10 business days after we receive and inspect an eligible returned item.

Eligible ready-stock items may be exchanged for the same product in another size or color within 7 days of delivery. Underwear and other exclusions apply; pre-orders have separate terms. See Returns & Refunds before ordering.

Each product page lists the brand, fabric and origin where we know them. Ask support if you need to confirm a detail before ordering.

Check our size guide for detailed measurements.

Some items come back in stock. On a sold-out product, tap Request Restock and we will let you know.

No, we sell online only.