Returns & Refunds
Eligible items may be returned within 7 days — check the conditions and exclusions below
Products marked as pre-order have the advance and refund terms below. Once confirmed and sourcing begins, the ordinary return or exchange policy does not make the advance refundable for a change of mind, dislike, an incorrectly selected size or inability to pay the balance. Rights for seller error, defects, material misdescription, non-delivery and refunds required by law remain unchanged.
Imported pre-order
These products are imported from China, Hong Kong, Pakistan or India. Check your size, colour and product details carefully before ordering.
- Submit your pre-order request first. Our customer support will assess the customer risk profile and confirm the exact 10%–100% advance by phone. No payment is needed to submit the request. Pay the agreed advance after the call.
- Once confirmed and sourcing begins, the advance is non-refundable if you change your mind, dislike the product, choose the wrong size, or cannot pay the remaining balance when requested.
Expected delivery: The estimate will be confirmed before advance payment.
Your rights remain for seller error, defective or misdescribed goods, failure to supply, and refunds required by law. Ask us about sizing.
7-Day Returns: Conditions & Exclusions
Eligible items can be returned within 7 days for a refund or exchange. Please check the conditions and exclusions below.
7 Days
From delivery date
Unused Items
With original tags
Full Refund
Within 7-10 days
What Can Be Returned?
Eligible for Return
- ✓ Unused items with original tags attached
- ✓ Items in original packaging
- ✓ Wrong size or color received
- ✓ Defective or damaged items
- ✓ Wrong item delivered
Not Eligible for Return
- ✗ Used or worn items
- ✗ Items without tags
- ✗ Underwear and intimate apparel
- ✗ Sale items (unless defective)
- ✗ Personalized or custom items
How to Return an Item
Contact Us
Email us at support@alaynbd.com or message us on Facebook
Provide your order number and reason for return
We book a pickup
We book a Pathao pickup from your address
The rider calls before coming
Hand over the item
Pack the item with its tags attached
Give it to the Pathao rider
Get Refund
Once we receive and inspect the item, we'll process your refund
Refunds issued within 7-10 business days
Refund Methods
Mobile Banking
Refund by bKash or Nagad
Exchange
For eligible ready-stock items: Exchange for a different size or color
Return Shipping Costs
FREE Return Shipping
If the item is defective, damaged, or we sent the wrong item
Customer Pays Shipping
For eligible ready-stock items: If you changed your mind or ordered the wrong size/color (approximately ৳60-120)
Returns FAQ
How long does the refund take?
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Can I exchange for a different product?
Eligible ready-stock items can be exchanged for the same product in a different size or color within 7 days of delivery, subject to the exclusions above. To choose a different product, return the original item under our return policy and place a new order.
What if I received a defective item?
Contact us immediately with photos. We'll arrange free pickup and send a replacement or full refund including shipping costs.
Can I return after 7 days?
No. Returns are accepted within 7 days of delivery, except for defective items.
Need Help with a Return?
Message us on Facebook or email support@alaynbd.com.
Contact Support
