Shipping & Delivery
Ready stock: estimated 1-2 business days in Dhaka, 3-5 outside Dhaka
Ready-Stock Delivery Zones & Estimates
Products marked as imported pre-order are not covered by these ready-stock estimates. The delivery estimate is confirmed before advance payment. Read the pre-order terms.
Inside Dhaka
1-2 Business Days
Delivery charge from ৳60
Outside Dhaka
3-5 Business Days
Delivery charge: set by area and parcel weight, exact fee shown at checkout
Order Processing
Order Confirmation
If you give an email address, we email you an order confirmation.
Ready-Stock Processing (1-24 hours)
Our team verifies and prepares your order for shipment.
Handed to courier
We hand the parcel to Pathao courier.
Delivery
Our courier will contact you before delivery. Please be available to receive your order.
Order Tracking
Ways to track your order:
- Open Track Order and enter your order number and phone number
- Log in to your account and view order history
- Contact our support team with your order number
Important Information
Delivery Delays
Deliveries may be delayed during holidays, festivals or bad weather.
Delivery Contact
Our courier will call you before delivery. Please ensure your phone number is correct and you're reachable.
Failed Delivery
If delivery fails due to incorrect address or unavailability, re-delivery charges may apply. The courier will attempt to contact you 2-3 times.
Shipping FAQs
Do you deliver on weekends?
Yes, we deliver Saturday to Thursday. Friday is a holiday.
Can I change my delivery address?
Yes, contact us within 1 hour of placing the order to change the address.
What if my order is damaged during shipping?
Contact us immediately with photos. We'll replace the item or provide a full refund.
Do you offer express delivery?
Yes, same-day delivery is available in selected Dhaka areas for an additional charge. Contact us for details.
Have Shipping Questions?
Message us on Facebook or email support@alaynbd.com.
Contact Support
